kawaiimart web store FAQ section

FREE SHIPPING IS OFFERED! It normally takes about the following days for the e-Express ec-Ship air parcel from Hong Kong, China to reach the destination city of those countries listed below due to the recent outbreak of coronavirus pandemic leading to the tremendous drop (99%) in flight availability of all airlines in Hong Kong. Consequently, delivery time may vary from one country to another as listed below: . 10 - 30 days for the USA by e-Express ec-Ship air parcel (Subject to further delays due to the coronavirus pandemic) 14 - 30 days for the United Kingdom by e-Express ec-Ship air parcel (Subject to further delays due to the coronavirus pandemic) 10 - 30 days for Canada by Air Registered Mail effective July 8, 2021 (Subject to possible further delays due to the coronavirus pandemic) 14 - 30 days for Australia by e-Express ec-Ship air parcel (Subject to further delays due to the coronavirus pandemic) 20 - 30 days for Ireland, Malta, Norway, Spain, Portugal, Denmark, Asian countries by airmail (Subject to further delays due to the coronavirus pandemic) 14 - 70 days for Italy, France, Finland, Germany, Sweden, Switzerland, Austria, Brazil and other European countries by airmail (Subject to further delays as per below reasons) For other countries not indicated herein, please contact us by email. Please note that in line with PayPal policy, I ONLY SHIP YOUR ORDER TO THE BUYER'S SHIPPING ADDRESS INDICATED IN MY PayPal ACCOUNT. If URGENT delivery is needed, EMS express service with an extra cost incurred is available upon request. In case of non-delivery due to one of the following reasons, the buyer is fully held responsible for shipping and handling of re-sending the parcel in question: 1. Buyer's incorrect or incomplete shipping address, 2. Unknown addressee, 3. Buyer's oversight in collecting the parcel at his/her local post office before collection deadline, regardless of whatever reasons he/she may have, 4. Buyer is unwilling to pay customs levy (if any) imposed by the local customs office for collection of the parcel, and 5. Mistake(s) made by buyer's local post office and/or customs office

RETURN POLICY: 1. We may accept returns on most items (excluding intimate, underwear, products of Health and Personal care including beauty products, snack food and Confectionery), depending on a case-by-case basis and subject to the seller's approval. 2. The buyer is required to contact the seller within 14 Days after receiving the item. This is done in order to obtain prior approval from the seller. 3. In case the seller accepts a return request from a buyer, an Item or items must be returned within 30 days from date of purchase in original, unused condition (including all packaging and tags). 4. You will receive a refund for the cost of the merchandise less all shipping costs. If your order contained "Free Shipping", our actual shipping & handling will be deducted from your refund in that case. 5. Return shipping cost is the sole responsibility of the Buyer. 6. 15% cancellation fee based on the total order value will be charged. 7. This policy is subject to change without prior notice by the seller. In the event of any disputes, the final decision lies with us.